Privacy policy

Privacy Policy – Neptune’s Vanguard LLC

Last Updated: February 2026

Overview

This Privacy Policy describes how Neptune’s Vanguard LLC (“Neptune’s Vanguard,” “we,” “us,” or “our”) collects, uses, and discloses Personal Information through www.neptunesvanguard.com (the “Site”).

By accessing or using the Site, you acknowledge that your Personal Information will be handled as described in this Policy and subject to the binding arbitration, limitation of liability, statute of limitations, governing law, and attorney’s fee provisions contained in our Terms of Service, which are incorporated herein by reference.

No Sale of Personal Information. Neptune’s Vanguard LLC does not sell Personal Information and does not disclose Personal Information to third parties for their independent commercial use.

1. Information We Collect

Device and Usage Information

When you access the Site, we may automatically collect:

  • IP address and approximate location
  • Browser type and operating system
  • Device identifiers
  • Referring URLs and search terms
  • Pages viewed and interaction events

This information may be collected through cookies, log files, web beacons, Shopify integrations, and analytics technologies.

Order and Account Information

When you place an order or otherwise interact with the Site, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order details and transaction history

Payment information is processed securely through Shopify and its authorized payment processors. Neptune’s Vanguard LLC does not store full payment card numbers.

SMS Information

If you opt into SMS communications, we collect your phone number, opt-in timestamp, and interaction records. SMS consent is voluntary and may be revoked at any time by replying STOP.

2. How We Use Personal Information

We use Personal Information for legitimate business purposes including:

  • Processing and fulfilling orders
  • Providing customer service
  • Fraud prevention and security
  • Improving website functionality
  • Advertising measurement where permitted by law
  • Sending marketing communications with consent

We process Personal Information only as reasonably necessary to operate the Site, complete transactions, protect against fraud, and comply with applicable law.

3. Disclosure to Service Providers

We may disclose Personal Information to service providers solely for legitimate business purposes, including:

  • Shopify for store hosting and payment processing
  • Analytics providers such as Google
  • Advertising partners such as TikTok
  • Print fulfillment providers
  • Customer service platforms

Service providers are contractually required to use Personal Information only for authorized business purposes and in accordance with applicable privacy law.

SMS Opt-In Data Protection. SMS opt-in data and consent are not sold, rented, or shared with unaffiliated third parties for independent marketing purposes.

4. Cookies and Targeted Advertising

We use cookies and similar technologies for analytics, site functionality, fraud prevention, and advertising measurement. Where applicable law provides opt-out rights, users may exercise those rights by contacting us.

We do not knowingly engage in the sale of Personal Information.

5. Data Retention

We retain Personal Information only as long as reasonably necessary to:

  • Complete transactions
  • Maintain required tax, accounting, and business records
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Retention periods may be extended where required by law or for fraud prevention and security purposes.

6. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect Personal Information. However, no system, network, or transmission method is completely secure, and we cannot guarantee absolute security.

Limitation of Data Liability. To the maximum extent permitted by applicable law, Neptune’s Vanguard LLC shall not be liable for indirect, incidental, consequential, statutory, punitive, exemplary, or special damages arising out of or relating to unauthorized access, cyber incidents, data breaches, third-party misconduct, security failures, or transmission errors.

In all circumstances and regardless of the theory of liability, total aggregate liability relating to Personal Information or data security shall not exceed the amount paid for the specific product giving rise to the claim.

This limitation does not apply where prohibited by mandatory consumer protection or privacy statutes.

7. Your Rights

Depending on your state of residence, you may have rights to:

  • Access Personal Information
  • Correct inaccurate information
  • Request deletion subject to legal retention obligations
  • Opt out of certain advertising practices where required by law

Requests may be submitted to support@neptunesvanguard.com. Identity verification may be required prior to fulfilling any request.

8. California Privacy Notice

This section applies to California residents under the California Consumer Privacy Act and California Privacy Rights Act.

We do not sell Personal Information. We may share limited information for advertising measurement purposes as permitted by law. California residents may request access, correction, deletion, or opt-out of sharing where applicable.

We do not discriminate against consumers for exercising lawful privacy rights.

9. Children’s Privacy

The Site is not directed to individuals under 13 years of age. We do not knowingly collect Personal Information from children in violation of federal law.

10. Legal Compliance and Law Enforcement

We may disclose Personal Information where required to comply with applicable law, court order, subpoena, governmental request, fraud investigation, or to protect the rights, safety, and property of Neptune’s Vanguard LLC or others.

11. Policy Integration and Dispute Resolution

This Privacy Policy is incorporated into and governed by the Terms of Service of Neptune’s Vanguard LLC.

Any dispute arising under or relating to this Policy shall be resolved exclusively in accordance with the binding arbitration, limitation of liability, statute of limitations, governing law, venue, and attorney’s fee provisions set forth in the Terms of Service.

In the event of conflict, the Terms of Service shall control except where mandatory consumer protection or privacy law requires otherwise.

12. Updates to This Policy

We may update this Privacy Policy periodically. Continued use of the Site after updates constitutes acceptance of the revised Policy.

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