Terms of service

Terms of Service – Neptune’s Vanguard LLC

Last Updated: February 2026

Overview

This website is operated by Neptune’s Vanguard LLC. Throughout the Site, the terms “we,” “us,” and “our” refer to Neptune’s Vanguard LLC. By accessing this Site, placing an order, or otherwise engaging with our Services, you agree to be legally bound by these Terms of Service, along with our Shipping Policy, Return and Refund Policy, and Privacy Policy, which are incorporated herein by reference.

Use of the Site constitutes electronic acceptance of these Terms and forms a binding agreement. If you do not agree, you may not access or use the Site.

1. Eligibility and Acceptance

You represent that you are at least the age of majority in your state or territory of residence. You agree not to use the Site or products for any unlawful purpose or in violation of applicable law.

Electronic communications, checkout confirmations, and policy acknowledgments satisfy any legal requirement that such communications be in writing.

2. Made-to-Order Products

All products are produced on a made-to-order basis through third-party fulfillment providers. Production begins shortly after order submission. Cancellation rights are limited and governed exclusively by our Return and Refund Policy.

3. Assumption of Risk – Custom Goods

You acknowledge that slight variations in color tone, stitching alignment, print placement, fabric texture, sizing tolerance, and material characteristics are inherent in custom production. These variations do not constitute defects unless they materially deviate from ordered specifications in violation of applicable law.

4. Pricing and Payment

Prices are subject to change without notice. We reserve the right to refuse or cancel any order at our sole discretion. If cancellation occurs after payment processing, a refund will be issued to the original payment method.

5. Shipping and Delivery

All shipping timeframes displayed at checkout or in communications are estimates only and are not guaranteed unless expressly stated in writing as a guaranteed service. Carrier delays, holidays, weather events, operational interruptions, force majeure events, customs processing, supply chain disruptions, or third-party errors do not constitute breach of contract.

No Delivery Guarantee. Selection of expedited or express shipping does not create a contractual guarantee of delivery date. Delays beyond estimated windows do not entitle the customer to cancellation, refund, chargeback, or damages except where required by mandatory consumer protection law.

Third-Party Carrier Disclaimer. Neptune’s Vanguard LLC is not responsible for the acts, omissions, or service failures of third-party carriers after carrier acceptance.

Risk of loss transfers upon carrier acceptance unless otherwise required by mandatory consumer protection law.

6. Accuracy of Information

We do not warrant that product descriptions, pricing, or content are error free. We reserve the right to correct errors and update information without prior notice.

7. Intellectual Property

All trademarks, logos, artwork, designs, text, and content are the property of Neptune’s Vanguard LLC or its licensors and may not be used without written authorization.

8. Chargeback and Payment Dispute Policy

You agree to contact Neptune’s Vanguard LLC directly before initiating a chargeback, except where prohibited by law.

Improper or abusive chargebacks, including disputes initiated after confirmed delivery consistent with these Terms, may constitute breach of contract.

  • We may submit transaction verification and delivery confirmation to financial institutions.
  • We may contest fraudulent disputes.
  • We may recover administrative costs where permitted by law.
  • We may refuse future service to customers engaging in abuse.

Nothing limits non-waivable consumer rights.

9. Disclaimer of Warranties

The Site and all products are provided “as is” and “as available.” To the fullest extent permitted by law, Neptune’s Vanguard LLC disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of Liability

To the maximum extent permitted by law, Neptune’s Vanguard LLC shall not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages, including loss of profits, business interruption, data loss, or reputational harm.

Total aggregate liability under any legal theory shall not exceed the amount paid for the specific product giving rise to the claim.

This limitation applies to claims in contract, tort, negligence, strict liability, statutory claims, or otherwise, except where prohibited by mandatory consumer protection law.

11. Statute of Limitations

Any claim arising out of or relating to these Terms must be filed within one (1) year after the claim arises, or it is permanently barred, except where prohibited by mandatory consumer protection law.

12. Indemnification

You agree to indemnify and hold harmless Neptune’s Vanguard LLC from claims arising from your misuse of the Site or violation of these Terms.

13. Dispute Resolution – Binding Arbitration

Except for small claims court matters, disputes shall be resolved exclusively through binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules.

The arbitrator has exclusive authority to determine enforceability of this arbitration provision.

You may opt out within thirty (30) days of your first completed purchase by emailing support@neptunesvanguard.com with your full legal name and order number.

Class actions are waived. Jury trial is waived.

Arbitration may be conducted remotely. If in-person hearing is required, location shall comply with AAA consumer fairness standards.

14. Attorney’s Fees

The prevailing party in any dispute shall be entitled to reasonable attorney’s fees and costs where permitted by law.

15. Governing Law and Venue

These Terms are governed by Pennsylvania law and applicable United States federal law. Non-arbitrable disputes shall be brought in Pennsylvania courts.

Mandatory consumer protection laws of a customer’s residence control where applicable.

16. Force Majeure

We are not liable for delays or failure to perform caused by events beyond reasonable control.

17. Entire Agreement and No Reliance

These Terms constitute the entire agreement between you and Neptune’s Vanguard LLC and supersede prior communications. You acknowledge that you have not relied on any representation not expressly stated herein.

18. Assignment

Neptune’s Vanguard LLC may assign or transfer its rights under these Terms without restriction. Customers may not assign their rights without written consent.

19. Reservation of Rights

All rights not expressly granted are reserved by Neptune’s Vanguard LLC.

20. Non-Waiver and Severability

Failure to enforce any provision does not constitute waiver. If any provision is held unenforceable, the remaining provisions remain in full force.

21. Changes to Terms

We may update these Terms at any time. Continued use constitutes acceptance.

22. Contact

Questions may be directed to support@neptunesvanguard.com.

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